Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates. We provide you with options at check out, if it is available. By default we choose most economical and practically faster shipping method for you.
Please allow us 1 to 3 days of processing time after you place your order on the website. This processing time is not included in the transit time.
Please refer to our shipping policy for further details.
Shipping period depends on the destination of shipment. Normally shipping will take 7-20 days. Please click here to see our shipping plans and countries we serve.
Items ordered may come from abroad and any applicable custom duties/import taxes shall be paid by the purchaser.
Please note that items within the store are located at our different warehouses across the world based on inventory. Your orders are shipped out in one package, carefully packed and secured, if they are all in the same warehouse.
Purchase and Payments FAQs
Its easy, you can click on the search field located on the header of our website.
Currently we offer check out through payment gateways like Credit Cards, Debit cards, PayPal and Apple Pay.
The available options at the time of your check out will be displayed for your convenience to choose from.
Currently we are connected to the globally trusted Stripe and PayPal for the secured payment gateway. You can either use your PayPal account or Debit/Credit card for making the purchase.
Our website is SSL certified. You can see the padlock icon on the web address field of your web browser, which confirms that the site is secure.
SSL Certificates protect your sensitive information such as credit card information, usernames, passwords etc. But they can also assist in protecting data and keeping it secure between servers
Definitely yes. We will send you an invoice with the details of your purchase.
Refunds and Return FAQs
First of all, we ensure you that, we do our best not to ship you the wrong product. And in case, if you receive a different product than what you have actually purchased, please write to us immediately at firstname.lastname@example.org
We will get back to you asking for details including pictures and then we can proceed for a full refund or return.
Yes we do have a refund policy, which we recommend all our customers to go through before making the purchase.
You can find our refund policy here.
Due to our quick turn around, we might not be able change or cancel your order. We recommend you to write to us immediately to check whether a change in order or cancellation is possible. Write to us at email@example.com
We recommend not to return the parcel before you inform us. Kindly make a request writing to us at firstname.lastname@example.org for parcel return and we will guide you on the most economical and practical way to get a replacement or refund.
Since the address you provide at the check out will be immediately entered into the system it will be used for shipping it out to you. Please contact us immediatelyif you found that the address is wrong. We work in fast pace, but will try to help you out to rework on that purchase.
We take no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, we will notify you by Email about the situation if we get the update from the shipping company.
Some Other FAQs
Yes. We will provide you with a tracking number so that you can track your order. Please note that the tracking number will be generated only after the "Processing Period" and once the package is handed over to the shipper.
You can find "Track Your Order" on our top bar. In there you can enter your purchase details and shipment info will be displayed once available.
Sometimes, in very rare case, the shipper tracking information can be incorrect. But don't panic, the package will arrive within few days or hours. You can check with your local post office if it is USPS and if not let us know and we will check it out for you.